Shipping policy
Effective Date: [Insert Date]
At Zoomer Health, we aim to deliver your wellness products quickly, safely, and affordably. Please read our Shipping Policy carefully to understand how and when your order will reach you.
1. 📦 Order Processing Time
- All orders are processed within 1–2 business days (excluding weekends and holidays).
- You will receive an email confirmation with your order number once your order is placed.
- Once shipped, you will receive tracking details via email/SMS.
2. 🚚 Shipping Time & Delivery Estimates
We ship across India, including metro cities, towns, and remote areas.
| Location Type | Estimated Delivery Time |
|---|---|
| Metro Cities | 2–4 business days |
| Tier 2 & Tier 3 Cities | 3–6 business days |
| Rural Areas | 5–7 business days |
Please note: Delivery times may vary due to high demand, public holidays, weather disruptions, or courier partner delays.
3. 🚛 Shipping Partners
We work with trusted shipping partners such as:
- Delhivery
- Blue Dart
- Ecom Express
- Xpressbees
4. 💰 Shipping Charges
- Free Shipping on all prepaid orders above ₹499.
- A nominal shipping fee of ₹49 may be applied to orders below the threshold or cash-on-delivery (COD) orders.
5. 📍 Tracking Your Order
Once your order has been shipped, you will receive a tracking link via email/SMS. You can also track your order using the "Track Order" section on our website.
6. ❌ Undeliverable Packages
If a package is returned due to:
- Incorrect shipping address
- Non-availability during delivery
- Repeated failed delivery attempts
...we will contact you via email or phone. Re-shipping may require additional shipping charges.
7. 🌐 International Shipping
Currently, we only ship within India. International shipping will be available soon. Stay tuned!
8. 📞 Customer Support
If you experience any issues with shipping or delivery, please contact our support team:
📧 Email: care@zoomerhealth.co
📞 Phone: +91-9718042512
🕒 Support Hours: 10:00 AM – 6:00 PM (Mon–Sat)